Order Cancellation
- Before Shipment:
- If you need to cancel an order that has already been processed and prepared for shipment, a cancellation fee of AED 25aed will apply.
- After Shipment:
- If you wish to cancel your order after it has been shipped, you will be responsible for the shipping costs.
- To proceed, simply refuse the delivery of the item(s). Once we receive the product back, we will credit your account with the full amount minus the shipping costs.
Refund Policy
- Processing Refunds:
- When you cancel an order, we aim to process your refund within 3-5 business days from the date of your cancellation request. We will keep you updated once your refund has been initiated.
- Refund Timeline:
- The time it takes for the refund to appear in your account depends on your bank and the method of refund.
- We will refund the full amount of the canceled product, though your bank may deduct a transaction fee as per their policy.
- Automatic Cancellations:
- If we do not hear back from you within a week of initiating contact, we will automatically cancel your order.
- Credit Card Refunds:
- For credit card refunds, we will refund the amount we received, with any bank charges being the responsibility of the customer.
- Cash Payments:
- Refunds for cash payments will be provided via bank transfer. Please provide your bank details to facilitate the refund process.
Return or Exchange of Products
- Damaged Products:
- If your product arrives damaged, we will arrange an exchange within – business days of receiving your complaint.
- Unfortunately, we cannot accept order cancellations or returns after the product has been delivered.
- How to File a Complaint:
- To report damaged goods and request an exchange, please contact us via the email or phone number provided on our website.
- Be sure to include an image or video of the damaged product to support your claim.
We understand that issues with orders can be frustrating, and our goal is to make the process as smooth as possible for you. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team. We’re here to help!
